1. Coaching Sessions

• Coaching sessions are booked in advance and confirmed once payment has been received (when applicable).

• If you need to reschedule, please provide at least 24 hours’ notice. Rescheduling with sufficient notice is free of charge.

• Cancellations made less than 24 hours before the session or failure to attend will be charged in full and are non-refundable.

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2. Packages / Programs

• If you purchase a package of coaching sessions, you may request a full refund within 14 days of purchase, provided that no sessions have been used.

• Once the first session of a package has been completed, the package becomes non-refundable.

• If exceptional circumstances arise, partial refunds or credits may be considered at the discretion of the coach.

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3. Refund Process

• Refund requests must be sent by email to [your email address].

• Approved refunds will be processed using the same method of payment within 7–10 business days.

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4. Exceptions

Refunds are not provided for:

• Missed sessions without prior notice

• Completed sessions or services already delivered

• Digital materials or resources provided as part of the coaching

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